Legal

Terms of Service

Please read these terms carefully before using Coxa. By using our Service, you agree to be bound by these terms.

Last updated: January 2024

1. Acceptance of Terms

By accessing or using the Coxa website and services (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you (“User,” “you,” or “your”) and Coxa (“we,” “our,” or “us”). By creating an account or using the Service in any way, you represent that you have read, understood, and agree to these Terms.

2. Account Registration

To access certain features of the Service, you must register for an account. When you register, you agree to:

  • Provide accurate, current, and complete registration information
  • Maintain and promptly update your account information to keep it accurate
  • Create no more than one account per individual (unless explicitly authorized by us)
  • Be at least 13 years of age (or the age of digital consent in your jurisdiction, whichever is older)

Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to immediately notify us at support@coxa.web.id of any unauthorized use of your account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with this obligation.

3. User Responsibilities

As a user of Coxa, you are responsible for:

  • Keeping credentials secure: Use a strong, unique password and do not share your login details with others
  • Compliance with laws: Your use of the Service must comply with all applicable local, national, and international laws and regulations
  • Respecting others: Do not use the Service to harass, abuse, or harm other users or third parties
  • Content ownership: You retain ownership of the content you create, upload, or store on Coxa. You grant us a limited license to host and display this content solely for the purpose of providing the Service to you.

4. Acceptable Use

You agree not to use the Service for any purpose that is unlawful or prohibited by these Terms. Specifically, you agree not to:

  • Engage in or promote any illegal activities
  • Harass, threaten, or abuse other users or individuals
  • Send spam, unsolicited messages, or use the Service’s email notification features for any form of abuse
  • Attempt to gain unauthorized access to any part of the Service, other users’ accounts, or any systems or networks connected to the Service
  • Use any automated means (bots, scrapers, crawlers) to access or extract data from the Service without our express written permission
  • Upload or transmit malware, viruses, or any malicious code
  • Interfere with or disrupt the Service or servers, including via denial-of-service attacks
  • Use the Service’s email or notification features to send unsolicited commercial communications

We reserve the right to investigate and take appropriate legal action against anyone who violates these provisions, including reporting such violations to law enforcement authorities.

5. Service Description

Coxa provides a cloud-based productivity and task management platform designed for small businesses (UMKM) and remote teams in Indonesia. Key features include:

  • Task creation, assignment, and tracking
  • Team collaboration with comments and file sharing
  • Project management with timelines and milestones
  • Kanban boards and list views for workflow management
  • Smart notifications via email and in-app alerts
  • Integrations with third-party tools and services

We continually develop and improve the Service. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with reasonable notice where possible. We are not liable if any feature or functionality becomes unavailable.

6. Account Termination

6.1 Termination by You

You may delete your account at any time through your Account Settings page. Upon deletion, your data will be handled as described in our Privacy Policy. You may also stop using the Service at any time without notice.

6.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Service, with or without notice, for:

  • Violation of these Terms or any applicable law
  • Fraudulent, abusive, or illegal activity
  • Extended periods of inactivity (after reasonable attempts to contact you)
  • Non-payment of fees (for paid plans, after a reasonable grace period)

In cases of termination for violation of these Terms, we are not obligated to provide a refund for any prepaid fees. We will make reasonable efforts to notify you via the email address associated with your account before termination, where appropriate.

7. Service Availability

We strive to maintain a high level of service availability and target 99.9% uptime. However, we do not guarantee uninterrupted, secure, or error-free operation of the Service.

The Service may be temporarily unavailable due to:

  • Scheduled maintenance (we will provide advance notice where possible)
  • Emergency maintenance or security patches
  • Factors beyond our reasonable control (e.g., third-party service outages, natural disasters, internet infrastructure failures)

We are not liable for any damages or losses resulting from service interruptions, delays, or errors.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Coxa and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or business interruption, arising from your use of or inability to use the Service.
  • Our total liability for any claims relating to the Service shall not exceed the amount you have paid us for the Service in the twelve (12) months preceding the claim, or one hundred thousand Indonesian Rupiah (IDR 100,000) if you use the free plan.
  • These limitations apply whether the claim is based on contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law.

9. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will:

  • Notify you via the email address associated with your account at least 14 days before the changes take effect
  • Post a notice on the Service and update the “Last updated” date at the top of this page

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the Service and delete your account.

10. Contact

If you have questions, concerns, or feedback regarding these Terms of Service, please contact us:

We aim to respond to all inquiries within two business days.